Flatyz accepts orders from the following locations:

• United States
• Canada
• Caribbean

Orders can be shipped to all states, including PO Boxes, APO/FPO military addresses.

When checking out, you can pick from one of two shipping options

• Standard Shipping

- Orders shipping using this method will be delivered using either USPS, UPS, Fedex or DHL
- Orders will be processed and delivered in a 3-7 days window depending on your location within the US
- Available only in the contiguous US.

• Priority Shipping
  - Orders shipping using this method will be delivered using  a 2 day Air Service
  - Orders placed by 4pm central, will be processed and delivered in 2-3 days
  - This service is not available to AK, HI or PR.

• Standard shipping rates - United States

- $0 - $69.99 is only $9.95
- $70.00 and over is FREE

• Priority Shipping

- $19.95 flat rate

• International Shipping

- Priority shipping rates will be based on the weight of the order and can be seen during checkout.
- Please note customer is responsible for custom, brokerage or duty charges.  These will be billed directly by shipping carrier.

The orders delivery times include 1-2 days of processing and 2-5 of delivery time from our partner carriers depending on service level.

Flatyz will send you an email confirmation with an order summary and tracking number when your order is ready to ship.   You can track your shipment directly from that link.

Unfortunately, once an order is placed, it cannot be cancelled.

Orders that are refused upon delivery will be subject to shipping fees plus a 15% restocking fee.

If you are unsatisfied with your product for any reason, we will refund your purchase in full or exchange it for another product of equal value (excluding shipping costs). We accept returns/exchanges within 30 calendar days from the date you received it.