Frequently Asked Questions
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
Flatyz was established in 2012.
Flatyz is headquartered in Kaunas, Lithuania. Our USA office is located in Chicago, IL.
Flatyz candles are unique because they are flat, dripless, smokeless, and hand-decorated.
Yes, all candles manufactured by Flatyz are manually-poured and decorated.
Our candles evaporate as they burn - the heat from the flame dries out the melted paraffin before it has a chance to run down/drip. This keeps the artwork intact until the flame actually reaches it. For best performance, as with any non-dripping candle, we recommend to shielding it from drafts such as fans, HVAC vents, open doors/windows, etc.
No, Flatyz candles are smokeless.
Yes, there is a self-extinguishing feature built into the candle; when it burns to the base, the candle extinguish itself.
No, use a highly-refined paraffin wax that is 100% clean burning. All of our paints and dyes are sourced from German manufacturers that hold Material Safety Data Sheet (MSDS) certifications, which provide proof of safe burning.
Yes, however each candle comes with a new base. Thus, there is no need to reuse it.
The main ingredient is natural paraffin. The wicks are made of organic cotton and we use the highest quality paints to decorate our candles.
Majority of our raw materials such as paraffin, wicks and paints are purchased from most reputable German suppliers. The steel base is produced in Poland.
All Flatyz products are manufactured in Kaunas, Lithuania
The burning time is approximately 3-4 hours.
The artwork is only on one side of the candle. The back of the candle is blank.
Flatyz candles are decorated on front side only.
The candles are 2.4” wide x 5.9" tall x 0.4” depth (roughly the size of a cell phone).
For our retail customers, the product ships from our U.S. warehouse and arrives within 5 business days. For our wholesale customers, the product generally ships within 1-2 weeks from the time of order and transit time is 3-4 business days.
RETURN & REFUND POLICY
Thank you for shopping at flatyzonline.com. We want you to love your candle! However, if you are not completely satisfied, please let us know and we will work with you to make it right. Due to our products being hand-poured and hand-painted, there may be slight variations and imperfections in some of the candles. This is one of the unique aspects of owning a Flatyz candle.
Returns & Exchanges
If you are unsatisfied with your product for any reason, we will refund your purchase in full or exchange it for another product of equal value (excluding shipping costs). We accept returns/exchanges within 30 calendar days from the date you received it.