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FAQs

 

Q: When was Flatyz established?

            A: Flatyz was established in 2012.

Q: Where is Flatyz located?

            A: Flatyz is headquartered in Kaunas, Lithuania. Our USA office is located in Chicago, IL.

Q: What makes Flatyz candles unique?

            A: Flatyz candles are unique because they are flat, dripless, smokeless, and hand-decorated.

Q: Are Flatyz candles handmade?

            A: Yes, all candles manufactured by Flatyz are manually-poured and decorated.

Q: How are your candles non-dripping, what happens to the wax when it burns?

            A: Our candles evaporate as they burn - the heat from the flame dries out the melted paraffin before it has a chance to run down/drip. This keeps the artwork intact until the flame actually reaches it. For best performance, as with any non-dripping candle, we recommend to shielding it from drafts such as fans, HVAC vents, open doors/windows, etc.

Q: Do the candles produce smoke while burning?

            A: No, Flatyz candles are smokeless.

Q: Are Flatyz candles safe?

            A: Yes, there is a self-extinguishing feature built into the candle; when it burns to the base, the candle extinguish itself.

Q: Are Flatyz candles toxic?

            A: No, use a highly-refined paraffin wax that is 100% clean burning. All of our paints and dyes are sourced from German manufacturers that hold Material Safety Data Sheet (MSDS) certifications, which provide proof of safe burning.

Q: Can the steel base be reused?

            A: Yes, however each candle comes with a new base. Thus, there is no need to reuse it.

Q: What are the candles made of?

            A: The main ingredient is natural paraffin. The wicks are made of organic cotton and we use the highest quality paints to decorate our candles.

Q: What is the origin of raw materials?

            A: Majority of our raw materials such as paraffin, wicks and paints are purchased from most reputable German suppliers. The steel base is produced in Poland

Q: Do any of your candles have a scent?

            A: No.

Q: Where are the candles manufactured?

            A: All Flatyz products are manufactured in Kaunas, Lithuania

Q: What is the candle burning time?

            A: The burning time is approximately 3-4 hours.

Q: Is the artwork on both sides of the candle?

            A: The artwork is only on one side of the candle. The back of the candle is blank.

Q: Is the candle decorated on both sides?

            A: No.

Q: What are the dimensions of the candle?

            A: The candles are 2.4” wide x 5.9" tall x 0.4” depth (roughly the size of a cell phone).

Q: How long does it take to receive product from the time of order?

            A: For our retail customers, the product ships from our U.S. warehouse and arrives within 5 business days. For our wholesale customers, the product generally ships within 1-2 weeks from the time of order and transit time is 3-4 business days.

 

RETURN & REFUND POLICY

Thank you for shopping at flatyzonline.com. We want you to love your candle! However, if you are not completely satisfied, please let us know and we will work with you to make it right. Due to our products being hand-poured and hand-painted, there may be slight variations and imperfections in some of the candles. This is one of the unique aspects of owning a Flatyz candle.

Returns & Exchanges

If you are unsatisfied with your product for any reason, we will refund your purchase in full or exchange it for another product of equal value (excluding shipping costs). We accept returns/exchanges within 30 calendar days from the date you received it.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us.